Warranty and Refund

Return policies for online stores vary by retailer and product category. For most online purchases, the general idea applies: items can be returned within a specified window, provided the packaging and receipt are preserved. However, the exact requirements by category, timeframes, and conditions differ.

General return principles

1. Return windows: most online retailers offer a return period that ranges from 14 to 90 days. Often the standard period for typical goods is 30 days, while some categories may be extended or shortened.
2. Condition of the item: the item being returned is usually expected to be in its original condition, with no signs of use, and with original packaging and labeling. Some stores may accept items without original packaging, but this is not guaranteed.
3. Proof of purchase: a receipt or electronic order document is required; sometimes the order number, scan code, or receipt scan in the app may be requested.
4. Return methods: returns can be made by mail, courier, or through the store’s pickup and return points. In some cases, free shipping for the return may be offered.
5. Refunds: refunds are most often issued to the same payment method used for the purchase; sometimes store credit or a refund to a gift card is possible. Exceptions: certain items may be subject to exceptions or special conditions.

Before making a purchase, please read the product return policy.

Be sure to specify the delivery time and the possibility of returning the product for a refund, replacement, or exchange.

Return the product in the same condition that you received it, and pack it carefully.